OUR AMAZING PRODUCTS AND SERVICES

RetentionPros offers and supports a very robust and broad line of products and services—from traditional programs done more effectively than ever before, to novel ideas that have never been thought of or have never been thought possible. We can tailor your email, direct mail or telephony campaigns in ways that will amaze you.

The limits of your imagination do not exceed the limits of our capabilities.

DMS DATA MAGIC

Our off-the-shelf services include, of course, the transformation of your DMS information into a marketing marvel in ways you never dreamed of. We even combine your F&I data with your Service Account data to allow you do crazy new things like automatically programmed birthday greeting on your customers’ birthdays by email and telephone.

An email, address, and telephone list for customers fitting any profile that you can think of can made at all times. The data is updated every night, so your marketing database is always up-to-date. You can make any combination any demographic information with any vehicle information—including last service dates, mileage, warranty expirations, etc. to form specific campaigns. Any campaign you can think of, we can produce the right names and addresses.

ONLINE EMAIL APPOINTMENT SCHEDULING

We’re not talking about email appointments here; we’re talking about a sophisticated linkage with your in-house calendar from your website and from our newsletter. Your customer can select their favorite Service Advisor (by name and/or photo!) or simply ask for the first advisor available. They can even select from a services menu that you provide, and those operations codes pop up with their appointment on your scheduler. And, it all happens in real time.

No return emails, no return phone calls, no worries—just efficient scheduling.

“INSTANT RECALL” PROGRAMS, WITH EMAIL AND TELEPHONE CROSS-LINKAGE

From your manufacturer-supplied outstanding recall list, we can provide you the quickest influx of business that you will ever experience. We will clean up the list to eliminate customers who have moved out of your market and enable you to make an organized, controlled approach, with the proper parts inventory on hand and maintaining business at a pace that you can keep up with. Provide us your list on Monday and the phones will ring off the hook on Thursday.

Having a bad sales week? Turn it around with an “Instant Recall”.

EMAIL AND TELEPHONE REMINDER PROGRAMS

If you want to stop wasting money on direct mail reminders, let us show you how. Our email and telephone reminder programs are an extremely inexpensive and efficient alternative. Don’t let your message get lost in the junk mail pile. Call ‘em up and tell ‘em when it’s time for service. And you can even back it up with an email reminder to boot! What’s more, our system will automatically confirm their scheduled time the day before the appointment, and then check to make sure that the appointment was kept. If the appointment was kept, your customer will automatically receive a gracious telephone “thank you” for choosing your dealership for their vehicle service needs. And, if they are a no-show, the system will automatically make a follow-up call to help them reschedule their service appointment.
 
Eliminate the waste of direct mail reminder letters. Use the full-service telephone reminder and scheduling services of RetentionPros.